Contact Us
Questions about how we compare casinos, a correction to flag, or feedback on a review? This page covers every way to reach the editorial team at ZA Casinos, what kinds of enquiries we handle, and what to expect in return.
Reach the Editorial Team
The fastest way to get a response is by email. Write to us at [email protected] and we aim to reply within 48 hours on business days. Please include as much context as you can — the page you're writing about, the casino in question if relevant, and a clear summary of your question or concern. That lets us give you a useful answer first time.
What We Can Help With
We handle a range of reader enquiries. Below is a quick guide to what sits in scope and what does not.
- Review accuracy: If you believe a detail in one of our pages — a minimum deposit figure, a wagering requirement, a payment method — is out of date or incorrect, let us know. Accuracy matters to us and we investigate every flagged item.
- Editorial methodology: Questions about how we assess and rank casinos, how our comparison criteria are weighted, or why a particular brand appears or does not appear on the site.
- Responsible gambling resources: If you need to be pointed toward support tools or the National Responsible Gambling Programme helpline (0800 006 008, free and available 24/7), we will make sure you have the right information. You can also visit our responsible gambling page directly.
- General feedback: Suggestions for topics, formats or comparisons we have not yet covered — especially anything relevant to South African players banking in ZAR or using crypto.
- Partnership and commercial enquiries: If you represent a brand and want to discuss a commercial relationship, please use the same email address. We will route your message to the right person.
We are not able to mediate disputes between players and casino operators, handle complaints on a player's behalf, or provide legal or financial advice. If you have a complaint about an offshore casino, your first step is the operator's own disputes process; beyond that, the licensing body listed on the operator's site (typically the Curaçao Gaming Authority) handles escalations.
What We Do Not Do
To set expectations clearly:
- We do not pass your details to any casino operator.
- We do not offer personalised bonus recommendations or tell you which casino to join.
- We do not provide tax advice. For questions about how SARS treats recreational winnings, speak to a qualified tax practitioner.
- We do not have access to your casino account and cannot chase a withdrawal or reverse a declined payment on your behalf.
Feedback on Our Reviews
Player experience is one of the most useful inputs we have. If you have dealt with a payout that took longer than advertised, a KYC process that surprised you, or a bonus whose effective wagering worked out very differently from the headline multiplier, that is exactly the kind of detail that helps keep our comparisons honest. Write to us with specifics — the casino name, the approximate date, and what happened — and we will factor it into our next review cycle.
Positive notes are equally welcome. If a site handled your withdrawal quickly and a ZAR bank method worked without issue, knowing that helps us weigh payout speed claims with more confidence.
About This Site
ZA Casinos is an independent comparison site focused on offshore-licensed online casinos that accept South African players. We are not affiliated with any operator. Our about us page explains how the site works, who it is for, and the principles behind our rankings. Our terms and conditions set out the basis on which we publish information and the limits of our liability.
Response Times
| Enquiry type | Typical response time |
|---|---|
| Review corrections and factual disputes | Within 48 hours |
| General reader questions | Within 48 hours |
| Commercial and partnership enquiries | Within 5 business days |
| Responsible gambling signposting | Same day where possible |
We do not operate a live chat or telephone line. Email at [email protected] is the single point of contact for all enquiries.
Need help now? If you or someone you know is experiencing difficulties with gambling, the National Responsible Gambling Programme offers free, confidential support around the clock. Call 0800 006 008 at any time. You can also find self-exclusion tools and further guidance on our responsible gambling page.